If you are unable to access Studyo Go and are stuck on an error page like this one, here are a few things you can try to do.
Note: these tips apply to the Google Chrome web browser. If you are using a different browser, contact us and we'll help you out.
Make sure you don't have an ad-block extension that could interfere with the login process
Some ad-block extensions can prevent a successful Sign in with Google authentication flow. In Chrome, navigate to chrome://extensions and look at what extensions you have installed. If you see anything that seems to be related to ad blocking, deactivate it and try logging into Studyo Go. If it works, you can re-enable your ad-block extensions but make sure to add go.studyo.app to the whitelisted domains of your extension.
Log out of Studyo Go and log back in
If you see an error screen similar to this one, click on Sign Out and try logging into Studyo Go again. If you are asked to authorize Studyo Go to access you Google ressources, make sure to click Allow. Click here to learn more about the authorizations that Studyo Go requires.
Revoke Studyo Go's access to your Google account
If none of these solutions work, you can try revoking Studyo Go's access to your Google account before logging back into Studyo Go.
Go to your Google account permission settings and make sure that the proper account is selected in the top-right corner:
Then, select the Studyo Studyo Go app and click Remove Access:
Once this is done, close any browser tab in which Studyo Go is loaded, open a new tab to https://go.studyo.app, and sign in with your Google Classroom account.
Make sure to Allow every authorization request that you are presented, else Studyo Go will not be able to function properly. Click here to learn more about the authorizations that Studyo Go requires.
Ask your G Suite domain administrator to whitelist (authorize) the Studyo Go app for your domain, or to do a domain install of the app
The Studyo Go app is available on the G Suite Marketplace. This makes it easy for domain administrators to authorize the app to be used by your students and teachers. Administrators can also install the app for everyone on your domain via the marketplace listing.
If all else fails, contact us!
Remember, you can always contact us using the chat bubble in the lower-right corner of your screen if you are having any issue with Studyo Go. It will be our pleasure to get you up and running with Studyo Go in no time!